Returns & Refunds

7-day returns

If an item isn't right for you, return it within 7 days of delivery, unused and in its intact packaging.

Email us with your order reference; we arrange the return with our fulfilment partner and confirm the refund.

Damaged or faulty items

If something arrives damaged, or fails early in its use, we replace it or refund it in full — your choice. Photograph the problem, email us, and we'll handle it in the same thread.

How money comes back

Refunds go back through the payment method you used. Once we confirm the return we issue the refund; how quickly it lands depends on your payment provider.

What we ask in return

Honest use of the window: gear that has been up a mountain and back is yours — which is why the return window asks for unused items in intact packaging.